Archive for category: Advice from crew
I’d been working at Vanguard for about eight years when my mother, and best friend was diagnosed with Stage 3 Urothelial Cell Carcinoma. As you can imagine, this turned my family’s world upside down as my mom is the heart & soul of my family unit. My mom, who had cared for me, my brother and my dad, all (or most of) our lives was now the one who needed care. This was a role no one in my family, except my mom, had really ever done. I knew I would play a key part in my mother’s appointments as my family wasn’t sure what questions to ask or notes to take. Needless to say, having served in auditor-type roles most of my Vanguard career, I was well prepared for the challenge. During the first quarter of 2017, while my personal life was turned on its head, a new leader was assigned to my team. I was experiencing changes both at Vanguard and in my personal life. My first one-on-one was conducted through video conference from my parent’s house. It was during that conversation I finally said the words out loud…my mom had cancer. Not knowing how my new leader would respond, I waited. He took a moment and said, “Family comes first,” a concept I heard Vanguard was known for but never experienced firsthand. To my relief, my manager and I worked out a flexible schedule so I could attend all of my mom’s chemotherapy treatments. My mom’s 68th birthday in our matching red panda onesies
My first leave occurred in July 2017, for mom’s surgery to remove the cancer cells. Knowing I could assist in her care, this was my first experience with Vanguard’s Family and Medical Leave Program (FMLA). I took the steps necessary to ensure that everything would go smoothly, and it did.
I was nursing my mom back to health, with my dad and brother and other extended family by my side. Every morning, I went straight into mom’s bed where we spent hours talking, laughing and praying. During that leave, I wore many hats, some included: Doctor, nurse, caretaker, therapist, chef, butler, and chauffeur. Before I knew it, the two months had passed & I was back to work.
When I returned from leave, I was notified that my team was undergoing changes. I had a new team and leader. Like the leader before, she was caring and understanding. She went out of her way to help support me, and therefore, my family.
Having been home for the holidays, I asked mom if she needed me to stay. She was hesitant; worried that her diagnosis that was now Stage 4 was affecting my work. Always a mother. But she did ask me to stay. I went back through the seamless FMLA process and was back at home, supporting my family by the first week of 2018.
The first day of that leave we found out that the cancer metastasized in mom’s liver. She was given six months to live… A time frame no spouse, son, daughter, mother, sibling, or friend is ready to hear or accept. However, a few weeks after that appointment, mom was on an upswing responding positively to her new treatment. My mom, our family, was going to win this fight.
Mom graduating from chemo for the first time on my Vanguard work anniversary
I returned to work in early February of 2018 in hopes of making a career move. I wanted to challenge myself now more than ever considering the flexibility Vanguard had given me. Then, my perfect job appeared. I was hesitant to apply, worried that a new department and leader wouldn’t be willing to work with me through this trying time. With that in mind, I went for it and luckily I did, because I began an exciting new journey at Vanguard.
Having the same insecurities I’ve had before, I explained my home situation. My new leader exceeded my expectations even more so since I had only just gotten the job. She didn’t know me, but she didn’t need to. She knew what I needed.
Shortly after starting my new job in June 2018, my mom stopped responding to treatment and my family was overwhelmed. I needed to be home as taking care of mom had become a full time job that did not include sleep. For a third time, I submitted for FMLA. Another straightforward and successful process.
I was on leave from the end of July 2018 until Labor Day. I did my best to remain optimistic. Mom surpassed the six month expectation her doctor gave her in January. Every moment with her beyond six months was a blessing but I wasn’t naive; things looked bleak.
We had mom’s palliative care appointment the Friday I returned to work. The night I arrived home, I knew things were bad. During that appointment, mom was admitted to inpatient hospice care though she had been using their home services for months. I was told she may not make it the 15 minute ambulance ride. My world was falling apart.
My brother, mom & I visiting the casino with dad
Saturday morning, September 8, at 12:08 AM EST, after a year and a half of fighting, my mom passed away, unable to beat the courageous battle all cancer survivors and victims have to go through. More than anything, I wish this blog was ending differently, not only for you, but for me…for my family.
From that experience, here’s what I can tell you: If I wasn’t working at Vanguard, I don’t know how different this story would have been. I don’t know if I would have been at every chemotherapy appointment. I don’t know if I would have been at every doctor’s appointment. I don’t know if I would have been as available to my family. I don’t know if I would have been able to be home.
However, I was working at Vanguard. I was able to be there when my family needed me the most. I was able to go to every doctor’s appointment. I was able to be available for my family. I was able to be home. I was able to take multiple leaves of absence through FMLA. I was able to use personal leave to handle my mother’s affairs. I was able, and that – that is a blessing.
Hospice of the Sacred Heart Memorial walk
Meet Deji A. He is a Financial Advisor Manager who shares how he found the right fit in Vanguard. Deji’s strong client focus and passion for developing his crew have remained a priority throughout his career. Watch his full story below:
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Congratulations, you got the job! Now, make a great impression from day one. Whether you’re waiting for your start date or already in your role, use this checklist for suggestions for each step in your new role, starting from the first day you officially join your team. As you go through the list, don’t put too much pressure on yourself to blow it out of the water right away. In fact, it may be best to just observe and ask questions before offering suggestions or taking charge. And know that it’s OK to be a little nervous.
Day one
Week one
Weeks two to four
Month six
Some of these tasks should continue beyond six months (you should never stop learning or reflecting!), so a great next step is identifying which tasks to include in your ongoing development plan. And when someone new joins your team, you’ll have some great tips to share.
Congrats, you got the job! After weeks of interviewing, prepping, and anticipating, the long wait is finally over. You’ve given notice at your current job, you’ve accepted your new job offer, and set a start date. Now what?
Wrap up. Whether you disliked your old job or are just moving to a new opportunity, make sure to leave on good terms and help to wrap up loose ends. Make a plan with your leader on what you should tackle before you go and what needs to be deferred for your successor. A good task to complete before you go? Collect procedures, resources, projects, and tasks that can help new hires get a handle on their new position. A few examples: What meetings should they attend? What are all the projects and tasks they’re responsible for? How will they be measured?
Communicate. Let your direct manager take the lead on the plan, just make sure the right stakeholders are aware that you are exiting your role and when. Let everyone know your goals for your remaining time in job and indicate any contingency plans.
Manage expectations. On that note, accept that you simply cannot get to everything in two weeks. Some projects and tasks will not be completed and will have to wait for the next person to fill your role or a current peer to take them on. Do your best, but don’t overexert yourself. There’s a new challenge on the horizon!
Address the administrative stuff. Don’t forget the odds and ends like turning in keys, cleaning out your desk, returning your laptop, or filling out paperwork. Contact your HR department to see if they have a checklist for those vacating a position or leaving the company.
Say goodbye. This is a little different from the communication piece because this step is less about setting timelines and more about saying farewell to your beloved co-workers. Want to take it a step further? Send an email or handwritten note to those who have influenced your career or made a difference in your life. Add them on LinkedIn to stay in touch.
As a final caution, avoid taking your last two weeks as a vacation. Chances are, you’ll just be hurting a valued peer or damaging your own reputation. And you never know when you’ll encounter a former colleague or leader in the future.
Stay tuned for our blog on Kicking off your new role.
It’s a painful thing for anyone to go through. A company, department, or team turns you down for a role. It can feel like someone is saying, “we didn’t like you and we don’t want you.” The truth is, the hiring team may have really liked you, or even felt you got really close. Just because you weren’t right for the position today, doesn’t mean you can’t nail it the next time. But the way you handle this news can determine if you’re successful in the future. Use this step by step guide to navigate the tough waters of being turned down for a job:
Do some reflection
Was it really the company or role you wanted? Were you on your A game? Spend some time jotting down your reactions to the experience—how you felt about your performance, your impression of the company, what you did well, and what you think you could improve. It’s helpful to do this exercise immediately following an interview so the experience is fresh in your mind.
Get some rest
Going through an interview process is exhausting and emotional. After you’ve completed the reflection stage, take a breather to avoid overloading your brain. Take a day to go hiking, have dinner with a close friend, or binge-watch your favorite show. Downtime is an essential part of being a high-performing professional.
Make a plan
OK, now it’s time to get to work. Think about how you can tackle what you identified during the reflection phase. Did you ramble or come across inarticulate? Practice slowing down and speaking more clearly. Maybe it’s just a matter of polishing your appearance or impression: Was your interview attire wrinkled? Were you unprepared to take notes or share your resume?
Enlist some help
Practicing is a key element of interviewing, but who you practice with makes a difference. A professor, experienced parent, or former colleague will be better armed to offer you insights than someone who has never interviewed or held a professional position. At this time, you may have to ask for some tough feedback. I once had a mock interview where I was asked to discuss a time one of my projects shifted and how I reacted. I shared a story about having to host a video at the last minute. My mock interviewer said that, while the story was interesting, displaying my video hosting skills wasn’t relevant to the role I was pursuing. I had never even considered choosing answers related to the duties of the role I wanted. Her feedback helped steer me to identify more applicable experiences to share.
If your choices are limited, give your practice partner specifics to look for: clear communication, professional presence, and a tailored appearance.
Balance your goals
It’s not always necessary to make major changes, sometimes just making more eye contact can improve your chances. Think about the kind of person who has impressed you in the past. What was their body language? How did they speak about their goals and accomplishments? Envisioning the individual you want to portray works wonders in making a memorable impression.
Try again
Give it some time, but do apply again if you feel there’s a fit. Many employers welcome “silver medalists” back to the application process. And be prepared to discuss the improvements you’ve made since your last interview. You may share something like, “I realized my coding knowledge wasn’t where it should have been. Since then, I have taken a class to brush up on my skills.”
As you go through your plan, continue to think of other job opportunities so you avoid limiting yourself. Acknowledge that you may not get hired at your dream company this time, but that doesn’t mean there isn’t a chance in the future. And don’t forget to pat yourself on the back for taking on a challenge and doing something scary, no matter how well you did or didn’t do.
Most of all, remember that there’s a company out there just waiting for someone like you to walk through the door.
Meet Tiamoy W. She learned about Vanguard at a job fair and shortly after launched her career in Client Services. “I think what excites me the most is getting on the phone and knowing that you’re going to change someone’s life.” Watch her full story below:
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A company like Vanguard doesn’t function or flourish without the expertise and support of our IT crew. But it’s not just about technical skills – supportive mentors and peers, challenging work, autonomy, these are all part of the culture of our tech teams. Technology is growing faster than almost any other industry and Vanguard’s IT crew are the investigators, problem-solvers, leaders, and experts who help keep us on the forefront of the ever-changing technical landscape. And these dedicated crew are the driving force behind why Vanguard was recognized as one of Computerworld’s top ten Best Places to Work in IT. In these blogs, our IT crew share their professional development story, the impact they’ve had on technology, and their internship experience.
A Different Kind of Investment
“During my time here, I’ve seen Vanguard support a different type of investing – investing in their crew.” In this blog, IT Developer Elijah A. writes about how Vanguard has supported his professional development.
Vanguard Crew Innovate New Technology through The Discovery Challenge
Solutions Architect Linda C. was able to coordinate the Discovery Challenge, a way for crew to submit their innovative ideas and ultimately influence technological advancements at Vanguard.
Meeting Vanguard At The Grace Hopper Conference
Learn how Stephanie made her decision to accept an internship offer after spending time with Vanguard at the Grace Hopper Conference.
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8 Tips From An IT Recruiter On How To Ace Your Interview
Are you an IT professional with an upcoming interview? Sharon H., a Vanguard IT recruiter, provides 8 tips to ace your interview in this blog.
When I started out on my own after college, like so many people I furnished my apartment with items passed down from family members—drinking glasses from my grandmother, dishes from my aunt, lamps from my parents, and a well-used sofa from my older brother. It was a great new adventure as I had my own place and I was now a “wise, all knowing adult.” One day some friends visited and laughed at the lamps. I knew the lamps were older, but they were still cool-looking and in good shape. But my friends were actually joking about the plastic wrap that was on the lamp shades. You know what I am talking about—that protective plastic covering that is on lamps in the store when purchased (and that remained on those lamps all those years). I was perplexed and thought, “EVERYONE has the original plastic wrap on their lamps. At least everyone from where I grew up left the plastic on. What’s wrong with these friends for thinking this was odd?” It was eye opening for me that, in fact, not everyone leaves the plastic wrap on lamp shades. Who knew?!?
I look back on this story with humor and great pride. Those covered lamp shades linked to the history of the people where I grew up in central New York State. The area had been settled by European immigrants who came to the United States to establish a better life for themselves and for their children. They worked hard to make it in the U.S. and experienced the Great Depression. Their past financial struggles gave them an appreciation for preserving and protecting their assets. Those lamp shades were a reflection of the culture and the values of my upbringing.
We all have our unique ways of doing things based on who we are and our previous experiences. Sometimes we may feel that our approach is similar to everyone else, and other times we may feel like the outsider, not fully understanding the norms of the group we are in. The opportunity for this variety of feelings is even more likely at work where we have the incredible opportunity to be around colleagues who come from various backgrounds and experiences. It’s the intertwining and interaction of all of us and all of our backgrounds that help create a diverse and inclusive environment.
For me a key element of inclusion is simply having a conversation and getting to know more about others, and being open to understanding and appreciating different approaches. I ask questions and try to get to know others and their story. I may not always fully understand or even agree, but I always walk away with a better appreciation. And, most often, I find I have more in common with other people than I could have imagined. In times I have felt like the outsider, I have always appreciated when someone took the time to welcome me, get know more about me, or seek my opinion. It was through these actions of others that I felt a greater sense of belonging and comradery.
So, the next time you run into someone with “plastic wrap on their lamp shade,” be curious. Strike up a conversation, and seek to know more about them. If you are like me, you will be amazed by what you learn.
-Ken O. (The Vanguard Group, Diversity and Inclusion, PA)
Whenever people asked me what I wanted to be when I grew up, my response was always, “I want to help people live a better life.” I had grown up as a competitive dancer, and was very accident prone, which meant I spent a lot of time in physical therapy. I would watch the therapists make such strides in people’s ability to move and began to think that is what I want to be–and ultimately led to obtaining my degree in kinesiology. So how in the world did I end up in finance? My road to Vanguard began right after college graduation, when I was having an internal battle on what I wanted to do now that I was in the “real world.” I had told myself for some time that the only way I could help people live a better life was by becoming a professional in the medical field. But a friend proved that notion wrong when they introduced me to Vanguard. To say I was hesitant to join the finance industry is an understatement. Much of my college education was focused on classes like organic chemistry and biomechanics. But my friend assured me that my passion to help people live a better life directly aligned with Vanguard’s mission. With his support along with my family, I took a giant leap of faith, and I couldn’t be happier that I did.
After my first week, I began to feel a sense of calmness and knew that a life-long career with Vanguard was in my future—and then came the licensing program. I had done a bit of studying prior to starting but I had no idea how big of a milestone obtaining my Series 7 and 63 securities licenses was. The nerves quickly came back as I began rereading the 600+ page book, where many of the terms seemed like another language. While there were many moments where I questioned if I could do it, I was always met with support from my leader, coaches, trainers, and peers. I couldn’t believe that I had only been a part of Vanguard for a few weeks, and so many people were invested in my success.
Fast forward 5 years later, I am now responsible for onboarding new hires into the Retail division of Vanguard, which you could say has brought my experience full circle. As an onboarding leader I get the opportunity to be the face of Vanguard for so many new crew–helping them acclimate to our culture and supporting them through licensing and training. I am their first point of contact, starting from the day they accept their offer and also act as a resource as they prepare for their first day at Vanguard. One of my favorite aspects of my job is getting to meet my crew at the end of their first day on campus. The buildup of excitement over the months finally becomes reality and I am able to spend some time answering questions and sharing insight that can help calm their nerves— something I can certainly relate to. I then get to spend the next few months guiding them through the licensing program where I meet with my crew daily to check in on their progress, recommend study strategies, and celebrate their successes. I always tell my crew that we will be going on a journey together, and while everyone is different, they can rest easy knowing that I will do everything in my power to support them through it. I appreciate that I can use my own experiences to relate to what my crew are going through and can be their cheerleader during the ups and a shoulder to lean on for any downs.
One of the most memorable experiences I have as an onboarding leader is when my first class had their final celebration to launch into their role. This means that their time with me in licensing and training is over and they get to officially begin supporting our clients. I had spent weeks preparing what I wanted to express to them and when I got up in front of the class (tears and all) all I could do was thank them for the journey they had taken me on It’s always a bittersweet day for me as I get to witness crew moving on to their next chapter within their careers, but I am always so thankful to be a part of it.
To say I love my job is an understatement… I get to be by my crew’s side as they face these exciting challenges, learn and grow in the industry, and eventually embark on a new path as they launch into their job.
-Annsley R.
More careers blogs you may have missed
Preparing For a Vanguard Interview – Be a STAR
Do you have an interview coming up soon? Read this blog to prepare for the STAR format questions and nail your interview!
Three Experiences That Paved My Path to Vanguard
In this blog, Team Leader Rachel shares three experiences along her path to Vanguard and why she loves being a leader.
Why I Got Rid Of My Five Year Plan
Vanguard crew member Lauren reflects on why she tossed out her five year plan and instead focused on building a career within a company and industry she grew to love.
Exploring Careers in Client Services – Retail Services
Crew member David shares his perspective on career choices, teamwork, and how he contributes to Vanguard’s mission in Retail Services.
Inclusion – It’s More Than a Policy
Hear from crew about their thoughts on LGBTQ+ inclusion at Vanguard, and learn about the Human Rights Campaign’s (HRC) Corporate Equality Index—and how we stacked up.
It’s a new year, and for many that means new opportunities! If you’re ready to begin your job search or are already looking, these five blog posts can help set you up for success.
1. Tips and advice when interviewing for data & analytics jobs
Our very own data & analytics recruiter Brian Uff reveals what he looks for in candidates, tips for recent graduates, and ways you can prepare for your interview.
2. What NOT to ask a recruiter
This careers blog gives some tips on how to bring your ‘A’ game to the interview by reviewing these questions to avoid asking the recruiter—and some great alternatives.
3. 8 tips from an IT recruiter on how to ace your interview
Are you an IT professional with an upcoming interview? Sharon H., a Vanguard IT recruiter, provides eight tips to ace your interview in this blog.
4. Debunking 5 common LinkedIn myths
Do you have a LinkedIn profile? If the answer is no, what’s holding you back? In this blog, we set the record straight and debunk five common myths about LinkedIn.
5. Preparing For A Vanguard interview – Be a STAR
At Vanguard, we almost always include behavioral questions in our interviews. Learn about answering these questions in the STAR format and nail your interview!
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