Archive for category: Career opportunities
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Why did you become a Vanguard crew member?
I have been in sales my entire 24-year career and I have been in financial services sales in one form or another for most of that time. One of the biggest draws for me coming to Vanguard was the culture, and what I mean by that is the focus on collaboration and crew. There was a positive collegiality that I felt when I came here. Many of the environments I have experienced have been male-dominated and highly competitive, and without a willingness to share information or help others. The inclusive nature of Vanguard came through in the interview process. Every single person I met really wanted to ensure I was a culture fit who could help strengthen the collaborative, collegial environment where all voices are heard, everyone is encouraged to bring his or her best ideas to the table, and everyone wins together. I’ll be honest, I didn’t really believe it at first, but after being here for 18 months, it’s true. I have a great team that cares for each other, promotes a sense of belonging, and iterates with one another on everything, even when we dissent and disagree. No feelings are hurt because it’s all in the spirit of trying to do what’s right for our clients and what’s right for Vanguard.
How does your team directly contribute to the client experience and doing what is right by our investors?
It is important for our sales force in FAS to always keep the end client, investors, top of mind, even though we deal directly with Financial Advisors. We have to understand both the Advisors’ business as well as the client perspective, which can get complicated at times. But when you think about the impact you have if you effectively communicate our mission and offer to the Advisors, and help them achieve the goals they have for their clients, it’s really something. One advisor can reach hundreds of clients, so if we set them up for success, a multitude of investors benefit. For every generation our sales team can touch and every subsequent generation of advisors they teach and train, the impact can be exponential. In FAS, we want to make sure that everyone has the best chance for investment success.
How is the sales organization in FAS evolving?
There is a transformation underway called distribution enablement and it is exactly as it sounds. It is a variety of tools, processes and resources that will help our sales people be more effective. There are ways in which we can approach the market more efficiently and a variety of enablement tools, technology and techniques that will allow us to do so.
We are starting to deploy these tools, and one example I’ll share is around our ability to deal with sales opportunities. Our teams haven’t previously been able to answer key questions that would allow one to determine and track success measures. With this new methodology centered on gathering information and involving all players to make better-informed decisions, we now have a shared language and approach that will help us accomplish our goals in a more streamlined way. Going forward, we need to ask ourselves the following questions: How do we go to market with something unique? How do we see more clients? How do we see them more often and further our relationships?
What are you looking for in a candidate to join the FAS sales team?
The first thing I would say is that sales is one of those words that can be viewed in a variety of ways. Sometimes people can be intimidated. What sales really means, especially in FAS at Vanguard, is that you are able to make connections with people. Are you curious? Are you interested in uncovering what an advisor’s business is all about? If you’re curious, love building relationships, and enjoy solving problems, this could really be a great path for you. Sales is one of the most fascinating professions as it is truly filled with philosophical conversation using psychology and human behavior to understand why people make the decisions they do and how you might be able to influence and guide them to a mutually beneficial outcome. Ultimately, this is all about empathetically navigating a conversation in order to identify what’s most important to that person. When asking our sales folks what the best part of their day is, more often than not, they’ll say it’s when they have had great client interactions with financial advisors and brought value to the relationship.
Interested in a career in Sales? Please click here to view available opportunities.
Chris V.
Director
Auditor Services Technology
A graduate of the Rochester Institute of Technology, Chris began his career with Vanguard’s Information Technology (IT) Division as a systems administrator, providing front line support for critical business infrastructure. He transitioned to a role in IT Audit, where he is currently a Director on the Global Technology Audit Services team, leading the Integrated Audit and Data Analytics functions.
Jeff O.
Data Analytics Technical Lead
Internal Audit
After completing a graduate degree in analytics, Jeff worked at a media and technology company for several years. While there, he was a developer and thought leader in analytics, with projects spanning consultation, visualization, business intelligence, and machine learning. After joining Vanguard, Jeff supported the Institutional Audit Services team before moving into the Data Analytics Technical Lead role. He is tasked with operational leadership of the data analytics team in providing insight, efficiency, and coverage gains to Internal Audit, contributing to our overall goal of protecting Vanguard investors.
Kelly C.
Project Manager
Audit Services
With an undergraduate degree in Accounting from Saint Francis University, Kelly started her career at Vanguard as a Client Services Specialist within Retail Services. During this time she obtained her Series 7 and 63 licenses, assisting retail clients to meet their investment needs. She moved on to become a Corporate Actions Specialist within Fund Financial Services for several years. In this role, she captured and accounted for corporate actions for Vanguard funds. She has spent the past four years as a Project Manager within Internal Audit, partnering with business units around the globe to identify and mitigate risks to Vanguard. During her time at Vanguard, Kelly successfully obtained an MBA from West Chester University and her CIA (Certified Internal Audit) designation.
Why is data analysis so critical to the future of Internal Audit and Vanguard overall?
Chris: A challenge for the Internal Audit department is being able to keep pace with changes taking place in the business. New products and client service offerings, technology transformations, continued global expansion, and an evolving regulatory landscape are contributing to an unprecedented velocity of change at Vanguard. With this in mind, how do we, as Internal Audit, continue to provide coverage over an evolving risk landscape that grows proportionally to the rate of change?
One of the ways Internal Audit can scale to meet this growing demand is through the effective and efficient use of data analysis. If used properly, it can allow us to make smarter, better informed decisions on where to allocate our resources, automate manual processes, test full populations of data in minutes, not days, and monitor the health of our control environment with minimal effort. Data analysis provides us the opportunity to work smarter and make more efficient use of our finite resources which is critical in carrying out our mission of protecting Vanguard’s investors.
How is Internal Audit using data analysis today?
Jeff: In a shared partnership of analysts and auditors, the department uses data analytics by augmenting the audit process with population-level insights and tests. Both reactive and proactive projects are completed currently. As advisory and assurance engagements conduct their reviews, data analytics is leveraged to better understand business practices and identify risk-based exceptions. From the successful use of data analytics during those engagements, automated monitors can be developed afterward to assist the department in reviewing the risk landscape in future. A variety of approaches are used, including independent analysis from source systems, visual analytics to better understand populations, and statistics and algorithms to identify hard-to-find insights.
Kelly: Internal Audit uses data analysis in multiple phases of the audit lifecycle. For example, when establishing an annual audit plan or preparing for a specific audit, data analysis helps an auditor identify the high-risk and complex areas to target. It has also led to a shift in how typical control testing can be performed. Audit teams can assess complete populations of a data set rather than merely inspecting a small sample selection by using analytical tools and techniques. This helps provide better assurance on how effectively a control is operating and gives the team better insights into the holistic control environment of the respective area.
What are the hallmark traits of a successful data analyst?
Jeff: I once heard it said that, “…the analysis isn’t complete until the results are accepted.” Deriving interesting and valuable insights, which depend on persistent curiosity is key. It is not just about asking a good question, but about asking the right series of questions that drive deep into a subject. However, great analyses can be of no value if they are misunderstood. The ability to describe the methods and the value of the results in a clear and concise manner creates the return on investment. Further, a great analyst must be able to build excitement around the use of data.
How can a data analytics skillset benefit one’s career?
Kelly: I think that having a proficient data analytics skillset pays dividends throughout any career path. Being able to successfully identify and analyze the necessary data and information needed to make a well-informed decision are essential skills that will benefit an individual in any role. Personally, as I grow in my career I aspire to lead larger and more strategic projects across the organization. Analytics skills will help give me both macro and micro views into a respective book of work, information to drive data based decision-making, and a tool kit for persuasion and influence.
Chris: Having a risk and control skillset alone is no longer sufficient to be considered an effective auditor. While data analytics is very quickly becoming a required competency in our industry, the benefits aren’t solely limited to a career in audit. Data analytics skills are in-demand, very transferable across disciplines and are impactful in a number of different roles should you ever decide on a career change. Building data analytics acumen today can be a big differentiator in your future.
Meet Deji A. He is a Financial Advisor Manager who shares how he found the right fit in Vanguard. Deji’s strong client focus and passion for developing his crew have remained a priority throughout his career. Watch his full story below:
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Whenever people asked me what I wanted to be when I grew up, my response was always, “I want to help people live a better life.” I had grown up as a competitive dancer, and was very accident prone, which meant I spent a lot of time in physical therapy. I would watch the therapists make such strides in people’s ability to move and began to think that is what I want to be–and ultimately led to obtaining my degree in kinesiology. So how in the world did I end up in finance? My road to Vanguard began right after college graduation, when I was having an internal battle on what I wanted to do now that I was in the “real world.” I had told myself for some time that the only way I could help people live a better life was by becoming a professional in the medical field. But a friend proved that notion wrong when they introduced me to Vanguard. To say I was hesitant to join the finance industry is an understatement. Much of my college education was focused on classes like organic chemistry and biomechanics. But my friend assured me that my passion to help people live a better life directly aligned with Vanguard’s mission. With his support along with my family, I took a giant leap of faith, and I couldn’t be happier that I did.
After my first week, I began to feel a sense of calmness and knew that a life-long career with Vanguard was in my future—and then came the licensing program. I had done a bit of studying prior to starting but I had no idea how big of a milestone obtaining my Series 7 and 63 securities licenses was. The nerves quickly came back as I began rereading the 600+ page book, where many of the terms seemed like another language. While there were many moments where I questioned if I could do it, I was always met with support from my leader, coaches, trainers, and peers. I couldn’t believe that I had only been a part of Vanguard for a few weeks, and so many people were invested in my success.
Fast forward 5 years later, I am now responsible for onboarding new hires into the Retail division of Vanguard, which you could say has brought my experience full circle. As an onboarding leader I get the opportunity to be the face of Vanguard for so many new crew–helping them acclimate to our culture and supporting them through licensing and training. I am their first point of contact, starting from the day they accept their offer and also act as a resource as they prepare for their first day at Vanguard. One of my favorite aspects of my job is getting to meet my crew at the end of their first day on campus. The buildup of excitement over the months finally becomes reality and I am able to spend some time answering questions and sharing insight that can help calm their nerves— something I can certainly relate to. I then get to spend the next few months guiding them through the licensing program where I meet with my crew daily to check in on their progress, recommend study strategies, and celebrate their successes. I always tell my crew that we will be going on a journey together, and while everyone is different, they can rest easy knowing that I will do everything in my power to support them through it. I appreciate that I can use my own experiences to relate to what my crew are going through and can be their cheerleader during the ups and a shoulder to lean on for any downs.
One of the most memorable experiences I have as an onboarding leader is when my first class had their final celebration to launch into their role. This means that their time with me in licensing and training is over and they get to officially begin supporting our clients. I had spent weeks preparing what I wanted to express to them and when I got up in front of the class (tears and all) all I could do was thank them for the journey they had taken me on It’s always a bittersweet day for me as I get to witness crew moving on to their next chapter within their careers, but I am always so thankful to be a part of it.
To say I love my job is an understatement… I get to be by my crew’s side as they face these exciting challenges, learn and grow in the industry, and eventually embark on a new path as they launch into their job.
-Annsley R.
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I started my career in recruiting 14 years ago. Over the years I’ve supported many different industries–finance/banking, technology, pharmaceutical, business services, food and beverage, healthcare–but none as challenging and unique as data & analytics. When I first started recruiting for data science roles, it was for the pharmaceutical and tech industries. This experience opened my eyes to all the different divisions that the data & analytics job functions fall into; they span across many different parts of the business and have numerous job profiles. With so many different types of analytical profiles, I had to live and breathe analytics recruiting to effectively recruit the right people into the right roles. I joined Vanguard in January 2016 as a senior recruiter, where I’m responsible for delivering top talent for Vanguard’s analytic and data science needs. But no matter where or for whom I recruit in this space, I’ve learned that some things are universal. How to prepare for an interview This is not your typical interview. In most cases, data scientists and analytical interviews will have some sort of technical testing, as well as a presentation. With many of the candidates we interview, but especially with data scientists, I like to spend some time discussing the interview preparation piece. These candidates are coming in and presenting to a team for a portion of their interview, and I find this to be the most critical part of the process. Letting candidates know that they should feel comfortable working with the recruiter on interview preparation is one of the most important aspects of my job. One thing I like to do after we decide to bring someone in for an on-site interview is to congratulate them on making it to the next round. Making it past the phone screen is a big accomplishment and I like to build the candidate’s confidence, be a resource for questions, and share what they can expect. I take it as a personal responsibility to increase their chances by successfully communicating with and preparing them for the on-site interview. We as recruiters should know firsthand what the candidate will encounter at the interview by speaking to the hiring manager beforehand about what they want to discuss and understand. Let’s be honest, we want the candidate to land the job just as much as the candidate wants to land the job.
“I’m looking for highly motivated individuals that can solve business problems, using machine learning, and are passionate about learning new ways of delivering value to support Vanguard’s goals.”
-Eduardo F., hiring manager
Advice for recent data & analytics graduates
The easiest way to get introduced to potential employers after graduating, or preferably before graduating, is to have your professor write you a letter of recommendation for a desired employer. In a lot of cases, schools are well connected to employers in their local areas and even nationally. In addition to typical data knowledge, you may also want to learn code, and be able to clearly communicate technical concepts. What they don’t teach in school, though, is that you need to be a generalist as well. I find that some students are boxed into using one set of tools that they’ve learned in college. I’d recommend looking into methods outside your comfort zone to add to your problem-solving tool box. Learning and practicing work from different vantage points will give you a diverse way of seeing and approaching problems. But the best advice I’d have for any data scientist would be to stay current. Employers love when they know a candidate is continuously honing their skills. There are many sites and nano degrees out there to practice and uncover knowledge gaps.
Sharing the data analytics story
So how does Vanguard reach candidates in such a competitive market? One of the most effective ways we start conversations with candidates is by sharing content that has meaning for them. For example, we’ve recently launched a data analytics page on our career site. This page showcases why our data scientists are an elite group with deep experience in diagnostic, predictive, and prescriptive analytics. It shows that they solve Vanguard’s hardest, messiest questions with creative approaches and techniques. We’ve also created several videos so our crew can talk about their work, impact, and career journeys. Most importantly, they give our data scientists, engineers, analysts, a way to share a day in their lives here at Vanguard. I think they’ve got a great story to tell.
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Recently, I was invited to be on a panel at Vanguard that focused on the experience of female veterans transitioning into the corporate world. Why did I receive this invitation, you ask? Because I’m a proud veteran of the United States Air Force, having served from 1990-1999. I left the USAF after serving in a variety of roles stateside as well as in the Middle East and Japan, and I consider those years to be my most formative as a professional. What struck me about my fellow panelists at that event was that our respective transition experiences varied greatly. After I separated from service, I spent a short period of time as a stay-at-home parent before taking on part-time roles as an instructor of economics and later as a financial advisor. In 2011 I finally transitioned back into the workforce full-time at Vanguard. In contrast, one of the other women on the panel served as a reservist and the third went directly into the corporate world after leaving the military. Although how we all got to this company differed greatly, being a part of that event reminded me of why I feel so energized and happy to work at Vanguard.
Leadership
At Vanguard, as in the military, leaders are expected to prioritize their people. I learned very early on that if you take care of your people, they will take care of you. Vanguard does an exceptional job of prioritizing and committing resources to crew development—and the results of that focus are crystal clear to me each and every day. We push crew to embrace and take advantage of training, some of which is mandatory and a lot of which is voluntary and available on-demand. As a leader at Vanguard, I spend an enormous amount of time coaching crew, in one-on-one sessions with my direct reports, and meeting with crew in my line. Everyone has their own passions and career aspirations, but I have always believed that my first priority as a leader was to figure out how to best support each and every one of the people who report to me on a daily basis. When our crew feel supported and valued, they in turn dedicate themselves to providing our clients with a world-class experience.
Mission driven
As an Air Force officer, I came to deeply appreciate the importance of having a clear and unified mission. Vanguard stands out within the financial services industry not because we have a mission (lots of financial services companies have one), but because the mission at Vanguard is simple, clear, and applicable to each and every one of us. If you want to get a team to make progress towards a goal, every member has to know precisely where you’re going. Ideally, they also understand why you’re going there. How you get there can be different across the organization, but the final destination must be a clearly defined point on a map, whether literally or figuratively. I love working at this company because I know precisely where we’re going in the very confusing world of investments and what we are all collectively trying to do.
Responsibility
A final similarity I’ll share between the military and Vanguard is that in both cases the people doing the job feel a strong sense of responsibility to those they are serving. Every day I overhear our crew working through very challenging client situations; without fail, what strikes me is the deep sense of ownership and accountability exhibited by those I work with. The best comes out of people when they are taking care of other people. At Vanguard, we take care of our clients, and we never stop trying.
On Veterans Day this year, I am grateful for the years I served and for those with whom I served. I am also extremely grateful for the chance to work at this company, because I can honestly say that I usually leave work feeling like I made a difference. More than anything, I’m grateful to spend my days, my energy, and my intellect at a place where smart, ethical people devote themselves to achieving the Vanguard mission of giving every investor the best chance for investment success.
-Anne-Marie G.
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I began my working career as an Airman in the US Air Force. After serving 8 years, I recognized the strength of the core values I gained: Honesty, Integrity, and Service before Self. Those values, coupled with the foundation set during my childhood, created the woman I am today and help to drive every decision I make. In 2003, I separated from the Air Force after determining that one of my goals of becoming an officer could not be realized due to a prerequisite change in the application process. Feeling a bit lost and unclear of the path ahead, I began the search for the next chapter of my career journey. I relocated to Charlotte, NC and was introduced to Vanguard. Shortly after, I was extended the opportunity to join the company–officially transitioning from Airman to crew member.
Joining a company with a variety of growth opportunities was an important factor for me. Fortunately at Vanguard, I’ve been afforded the opportunity to grow both personally and professionally in countless ways throughout the duration of my career. Often times it has been through a job assignment which required an expanded set of skills. However, I’ve also grown by being in tune with my abilities and knowing when I needed to enhance a competency. One of those competency’s I knew I wanted to gain more knowledge on—and be more effective at—was communication.
I always knew how critical it was to be an effective communicator, but also knew I wanted to become stronger in this area. To that end, last year I signed up for our internal Toastmasters club. While I was reluctant, I knew that only positive results could arise from the experience. Since becoming a member, I’ve become more comfortable with speaking in public settings, more confident in presenting ideas, more assured to share input. For example, I’ve agreed to take on key roles in events such as moderating a Fireside Chat (or Meeting with the North Carolina Leadership team and) with our Chief Human Resources Officer at Vanguard, and on a more personal front I recently served as the master of ceremonies and also a presenter during a women’s conference at church.
To shift gears to written communication, a few years ago I sought out a class on the topic of business communication. While I walked away with many tips, I regularly leverage a couple best practices for communication via email specifically.
There are situations when a more thorough communication is relevant (perhaps in written form and/or planning for a presentation). In those instances, it’s important to find the right mix of information to share and I like to use the “5 W’s + How” as my template:
These steps have helped me to keep messaging as concise as possible while sharing what the audience really needs to know.
In closing, I share my complete gratitude to be part of an organization who truly cares about our Clients, our Crew, and our Communities. I feel honored that Vanguard cares enough about our crew to support and encourage continued development. I was proud to serve our country and I’m equally proud to serve our shareholders.
-Dru J.
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Last summer, after working in various “business” roles across Vanguard, I, nervously, pursued an opportunity to work in Vanguard’s Fixed Income Group as a trader. I had always been interested in investments—that interest was what brought me to Vanguard and led me to pursue the CFA® designation earlier in my career. However, the only investments I had actually managed were what was in my retirement account (and admittedly I managed those somewhat sporadically). I was excited by the prospect of turning my academic interest into a career. While nervous about the learning curve, I had high expectations for the role. I expected my favorite aspect of the job to be the learning; to love the challenge; to enjoy being more in tune with the markets and what’s going on in the world. And after a year, I can confidently report that all of these expectations have been met; I have enjoyed these aspects of the job. But some of my favorite parts about my role as a trader are things I did not expect:
The collaborative process
Looking back it seems silly, but when I pictured a successful trader before I worked in investment management, I envisioned someone who could quickly comprehend what was going on in the market and then swiftly, and independently, act on it. I completely underestimated the collaboration that occurs on the trading floor. I frequently see expert traders and strategists, often with decades of experience, approaching a colleague to run an idea by them or ask their opinion. In fact, some of the most senior and successful traders are the ones who do this the most often.
Infectious passion
Spend a few hours in Vanguard’s Fixed Income Group and you will quickly realize you’re surrounded by people that LOVE their jobs. You can hear it in the way they talk, and, fortunately for me, the way they teach. The excitement and inherent interest when you bring a group of passionate people together begets further interest when questions are raised and opinions debated.
Diverse backgrounds of my coworkers
You may be noticing a trend of faulty expectations on my part… but I thought the typical career path was study finance à work in an investment support function à move into front office trading. I love that, again, I was wrong and that there is no typical career path. I work with former consultants, aerospace engineers, accountants, computer science PhDs, English majors, and self-taught coders. It seems obvious now but diverse backgrounds yield diverse thought which is what makes a great investment team.
Tangible impact on clients
Perhaps I should have expected this but my favorite aspect about my job is the tangibility of the impact we have on clients. It’s a great honor and great responsibility to manage our clients’ money. I’ve been fortunate to have experienced that impact in all of my roles at Vanguard but never has the impact been as tangible as it is as a trader. It’s incredibly rewarding to measure the impact you have in helping clients progress towards their goals.
A year ago, I thought the trading floor was an intimidating place. Now I think it’s an incredible place to learn and have an impact while working with some of the most passionate people I’ve encountered.
-Molly C.
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I started my career at Vanguard just a few months after graduating from Penn State. I didn’t know what to expect in the short or long-term, but I knew that I had a great opportunity before me. Vanguard, and our pioneer founder John Bogle, had and still have a stellar reputation as a place to invest and as a place to work. The feedback is consistent whenever I talk to people about where I work, and it started as soon as I got the job offer. I was hearing “That’s where I have my accounts!” and “I know someone who works there, and they love it!” It didn’t take long for me to realize that the success of the company and our reputation are well-deserved, as every focus is to do what’s right for our clients. This didn’t change, of course, as my career progressed. With additional responsibility came a greater level of care and attention to detail. As a financial advisor now, I use a measured and practical investment approach to help my clients reach their goals. We focus on controlling risk, as well as keeping investment costs and taxation to a minimum. Controlling risk and tax efficiency is practiced by advisors anywhere—but where Vanguard aims to set the bar is at cost management. It has been at Vanguard’s core from the beginning, when the aforementioned John Bogle founded the company with the goal of treating investors fairly.
These Vanguard advantages are so powerful for me as an advisor. I can focus on getting to know my clients and pairing them with the right solution without any second-guessing. This is the ideal climate for a trusting relationship—one that will survive through good times and bad. It seems like everyone is bracing themselves for the next correction or bear market, investors and advisors alike. Only the trusted advisor will maintain their clients’ confidence through turmoil, and I look forward to the challenge knowing that we have a rock-solid foundation.
In the meantime, I’m doing what I love. I’m helping people. As financial professionals, we may not realize how stressful finances can be when you don’t have a plan. You could argue that we’re as important to someone as their primary care physician or their psychologist, and that gives me tremendous satisfaction. And to be able to do it at Vanguard—it doesn’t get any better than that.
-Vahan T.
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