Process Improvement Manager
Location(s) Manchester, England, GB .
Work model Hybrid
Date posted 11/22/2024
Job requisition 164368
Core Responsibilities
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Oversees development and application of divisional process definition, improvement, and design strategy to identify, analyze, and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
3. Concatenates process improvement data and uses key metrics to measure outcomes on the most complex initiatives.
4. Leads initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements, establishes timeline, and ensures timely completion of deliverables.
5. Leads development of documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.
6. Develops and manages effective working relationships with internal clients (primarily senior leaders) and key stakeholders.
7. Develops training and/or change management materials and activities to support new processes and procedures, and to support the enterprise-wide adoption of process improvement methodologies. Serves as an escalation point for teams to identify and remove impediments.
8. Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Plans and implements quality assurance and compliance processes.
9. Leverages technical expertise to coach other process improvement crew through complex initiatives. Develops coaching methods to lead teams in using and sharing data to improve outcomes, delivery, and organizational support.
10. Maintains working knowledge of the wealth management, Fintech, and financial services industry, understanding the trends of a changing business landscape and translating those insights into potential impacts for the firm. Leads changes to enterprise-wide process improvement strategy to account for industry trends.
11. Ensures that all supervisory processes are done in compliance with SEC and FINRA rules and regulations.
12. Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of eight years related work experience with progressive responsibility required. Supervisory experience preferred.
- Undergraduate degree or an equivalent combination of training and experience required. Graduate degree preferred.
- Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) required.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Our commitment to you
Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life.
Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:
Financial wellness
We’re committed to enabling your financial success and provide competitive offers and programs.
Physical wellness
We’re committed to providing benefits that support your physical health and wellness.
Personal wellness
We’re committed to providing resources that help support the full scope of your life.
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.
A culture of care and respect
Financial wellness
From competitive compensation packages to industry-leading retirement savings plans and everything in-between, your long-term financial success is literally our business. You can feel confident that we’re focused on your financial wellbeing.
Physical wellness
We understand that being at your best means prioritizing your physical wellness. Vanguard offers best-in-class medical coverage and on-site clinics and fitness centers, plus savings plans for medical expenses now and in retirement.
Personal wellness
Access to leading mental health resources and providers and generous paid time off will give you the space and resources you need to build the life you want.
Learning and development
We offer educational and training opportunities and leadership support. We also have educational assistance plans and encourage professional designations, mentoring, and formal coaching and training.
Recognition
We’re all about recognizing our coworkers for a job well done. We love confirming value and showing gratitude. Plus, recognition is contagious—it improves team dynamics and increases engagement.
Diversity, equity, and inclusion
Having a diverse community is part of how we deliver on our mission to take a stand for all investors. Our diverse teams and inclusive environments enable our crew to perform at their best.
Community
Our community stewardship is active and powered by the spirit of our crew members. We make it easy to volunteer and support our local communities.
Mission driven; client focused
What we do matters. The financial security of our investors isn’t something we take lightly. We come to work each day to take a stand for all investors, focus on their long-term outcomes, and do the right thing.
Empowered to learn, grow, and thrive
Rajesh D.
“Over the past 24 years, I’ve had the privilege of being part of Vanguard that is truly client-owned. What makes this place exceptional is its culture of niceness and collaboration. It’s more than just a job; it’s a place where you can grow, make meaningful contributions, and be part of a supportive, inclusive community. Every day, I am inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matters and where one can build a rewarding and fulfilling career.”
2018
Senior Manager, IT Delivery2014
Manager, IT Delivery2005
Technical Scrum Lead2001
Application Engineering Technical Lead2000
Application EngineerEmpowered to learn, grow, and thrive
Rajesh D.
“Over the past 24 years, I’ve had the privilege of being part of Vanguard that is truly client-owned. What makes this place exceptional is its culture of niceness and collaboration. It’s more than just a job; it’s a place where you can grow, make meaningful contributions, and be part of a supportive, inclusive community. Every day, I am inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matters and where one can build a rewarding and fulfilling career.”
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2018
Senior Manager, IT Delivery -
2014
Manager, IT Delivery -
2005
Technical Scrum Lead -
2001
Application Engineering Technical Lead -
2000
Application Engineer
Empowered to learn, grow, and thrive
Akua A.
“I discovered my niche in cybersecurity at Vanguard through a combination of IT roles and the Technology Leadership Program. My initial IT roles provided me a solid technical foundation, while the leadership program offered exposure to various facets of technology and strategic thinking. The highly collaborative environment at Vanguard, combined with access to cutting-edge technology and continuous learning opportunities, solidified my commitment to cybersecurity. This specialization not only leverages my skills and interests but also provides a profound sense of purpose, knowing that my work directly contributes to the safety and trust of our clients.”
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2022
Cybersecurity Manager -
2021
Senior SIEM Analyst -
2019
SIEM Analyst -
2017
Incident Response Analyst -
2015
Platform Engineer -
2012
Application Engineer
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Awards
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Seramount
2023 100 Best Companies
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Vault
2023 Top Internship
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Seramount
2023 Leading Inclusion Index Company
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Human Rights Campaign
2023 Equality 100 Award
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Disability Equality Index
2023 Best Place to Work for Disability Inclusion
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US Veterans Magazine
2023 Best of the Best
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Seramount
2023 100 Best Companies for Multicultural Women
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Seramount
2023 100 Best Companies for Executive Women
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Australian Government’s Workplace Gender Equality Agency
2023 Employer of Choice for Gender Equality
