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Veteran spotlight: how I learned to carry the load

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picture of Jackquilin S. wearing army uniform

Military Appreciation Month serves as a time to give thanks and recognition to all military servicemembers, spouses, veterans and lost loved ones. Hear from Jackqulin S. as she reflects on her experience working at Vanguard for over 30 years while concurrently serving in the US Army Reserves.

Tell us about your journey to Vanguard?

I relocated to Pennsylvania in 1984 to attend West Chester University for Business. I was introduced to Vanguard through my sister, who was already employed here. I started out as a contractor and within a month, was hired full time.

How and why did you end up joining the military?

I began my military career in July 1989, while still being employed at Vanguard. At that time, I knew I wanted to go to college for Business, but funds were limited since I was on my own and carrying the load alone. Then, I received an opportunity to join the United States Army Reserves. In the military, I was able to leverage some of my skills like self-reliance, resiliency, integrity, teamwork, financial responsibility, and leadership and apply them in a different environment. I was truly elated that I could serve while still working at Vanguard. I also received funding for professional development training opportunities and to seal the deal, my college tuition was paid in full.

How were you able to balance both working at Vanguard and maintaining a career in the US Army Reserves?

It was not easy balancing Vanguard and the military, but my leadership team and HR partners did an awesome job in being flexible and supportive. My family also played an enormous role in stepping up and stepping in to make sure it was a smooth process. They made my ‘Vanguard and military’ career journey worthwhile.

What are some of the transferrable skills and experiences you’ve carried over from your experience in the military to your current role here at Vanguard?

Similar to Vanguard, in the military we had mandatory compliance trainings that were specific to my roles and responsibilities. Some of the skills that I carried over from my experience in the military are being confident, working as a team and valuing differences and diversity. I apply many of these skills everyday in efforts to provide client satisfaction and an overall positive client experience. Also, when dealing with challenging situations, I keep going. I don’t give up easily. Throughout my experience in both careers, I learned to treat others the way you want to be treated, treat your clients the way you want to be treated and enjoy the positive outcomes.

How has Vanguard supported your career development?

Vanguard has truly been supportive throughout my military journey from beginning to end. The support made juggling both careers so much easier to manage. I also found support through our crew resource group, Vets Connect. This group has provided so many resources for many of our veterans and military members. It is also a great way to stay connected, support and honor the military and allows for an easier transition to civilian life for candidates with a military background. I enjoy the Vets Connect events and panel discussions. It feels good to be a part of a community of people who share similar experiences.

What advice do you have for candidates who are transitioning from the military to civilian life?

Transitioning from military to civilian life can be a wonderful experience. Here’s my advice:

  • Make meaningful connections.
  • Take advantage of learning and training opportunities.
  • Continue to embrace diversity and share your experiences in helping others.
  • Continue to follow your Military Values: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage.